J.E.M. Trade d.o.o. (hereinafter the Amneta, agency) mediates between the owners of facilities and guest.
Your reservation through the website represents a binding offer. Amneta has the right to accept or reject such an offer. The contract shall be deemed concluded when Amneta makes a confirmation of booking via e-mail, fax or telephone. If a booking is canceled later by a guest, can incur the costs of cancellation.
While booking, the customer is required to enter the total number of people (included the children). While booking, be sure to indicate the arrival with the pet, if property permits it. If you have a special request this must indicated this when booking. Upon the payment of deposit, it is considered that you have fully read and accepted the general business conditions. After making the payment for the booking, to the guest will be sent a confirmation of payment. Voucher will be sent 21 days before the day of arrival. Upon arrival at the destination the voucher must be submitted to the provider. On the basis of vouchers, service will be given.
To confirm your reservation you must pay 30% of the total. The rest of the amount has to be paid no later than 21 days before arrival by credit card or bank account. If the customer does not pay the remaining amount 21 days before arrival, the agency has the right to cancel the reservation. If the arrival date is in less than 30 days, then at reservation the entire amount has to be paid in full. Some facilities allow payment upon arrival in cash directly to the owner. Payments from abroad can be paid by wire transfer if you will arrive within five days and by wire transfer from Croatian if your arrival is within three working days. If you wish to pay by bank transfer, the payment is required within 24 hours of the receipt of the offer. When paying with credit cards, the payer's account will be charged in the HRK amount and there is a possibility of minimal exchange differences, which will be charged against the account fee.
Guest, if he wants, can set up a non-binding request by e-mail, fax or phone.
You'll get a non-binding offer.
Travel documents, visas and other obligations
Customer is required to have valid travel documents, and if necessary a visa and other documents and is also obliged to respect the customs and currency regulations.
The right of the client to change and cancellation
If possible, Amneta will make changes to the reservation free of charge. Under Change reservation, the following are considered: Change the number of people, booking date, age of persons, kind of accommodation reserved, basic or additional services and payment dynamics. A request for modification shall be submitted in writing (email, fax or mail). Guest is entitled to cancellation at any time. Guest is obliged to cancel the reservation in writing (email, fax or mail). Date of receipt of the written cancellation is used for the calculation of costs. Below are the standard costs in the event of a cancellation. Some objects have a different cancellation fee, so we suggest that you carefully read the Policies section related to cancellations and absence before booking.
1. For cancellation up to 30 days prior to the day of arrival the payment is free.
2. For cancellations 29-22 days prior to arrival the amount that has to be paid is 30 % of the total reservation cost.
3. For cancellations 21-15 days prior to arrival the amount that has to be paid is 40 % of the total reservation cost.
4. For cancellations 14-8 days prior to arrival the amount that has to be paid is 60 % of the total reservation cost.
5. For cancellations 7-1 days prior to arrival the amount that has to be paid is 70 % of the total reservation cost.
6. For cancellation on arrival day the amount that has to be paid is 80 % of the total reservation cost.
The Agency's right to changes and cancellations
Amneta has the right to change or cancellation in the event of extraordinary circumstances which could not be predicted, avoided or removed. Exceptional circumstances are considered as illness or death of the host or his immediate family, natural disasters like earthquakes, floods, health violations, fires, droughts, wars, strikes, terrorist attacks, and restrictions issued by the state, type, mobilization, interdiction leaving the country. In the case of the occurrence of exceptional circumstances, if it is possible, the agency can provide alternative accommodations. If the alternative accommodations are cheaper than the ones reserved, Amneta will refund the difference. If the alternative accommodation is more expensive, the customer is required to pay the difference. If the client does not match the offered alternative accommodation, the client is entitled to a refund.
Baggage is transported at your own risk, and it is therefore recommended to buy baggage insurance at an insurance company. Amneta is not responsible for damage or loss of baggage, or for theft of baggage in the unit. Notification of lost, damaged or stolen baggage guest is indicated by the service provider and the local police station.
The agency collects and uses information for the realization of services. Security of your personal information is important to us, and we have taken all necessary measures to protect it. More information about the collection and use of data can be found in the section on data protection.
The guest is obliged on the day of her arrival at the provider (receptionist or owner, etc.) to make any complains about inadequate service and to notify Amnetu. If the client arrives at the destination after 21:00 PM, exceptions will be taken into consideration and any objections can be filed the next day prior to 12.00. Any complaint submitted following the deadline will be rejected as unfounded. If the Traveler does not arrive by midnight on the day of service without contacting the agency or service provider, reservations will be canceled, and cancellation fees will be calculated as described above.
The client is obliged to cooperate with the Agency and the service provider in good faith to resolve the complaint. If the customer refuses to accept the solution that corresponds to what is booked and paid for, The Agency will not accept subsequent complaints and will not consider it necessary to respond.
If a valid complaint cannot be resolved, the agency is obliged to find alternative accommodations. Criteria for comparison of primary and alternative accommodation are the location and the price advertised on the Agency's website. If the accommodation is located on the mainland, the Agency has the right as an alternative accommodation to offer accommodations which is located on same or adjacent Riviera. If the accommodation is located on the island, the Agency has the right to alternative accommodation offer only on the same island. Comparable prices are considered to be the same price or higher, or to be 15 % lower than the original. If an agency offers to the customer an alternative accommodation at a lower cost than leased, the customer is entitled to a refund of the price difference. If an agency offers to the customer an alternative accommodation that costs more than the reserved, the price difference will cover the Agency.
If the customer does not accept the alternative accommodation publicized (appropriate location and price), the Agency will not accept subsequent complaints and will not consider it necessary to respond. By accepting the alternative, the customer waives the right to a refund for the advertised accommodation.
If the Agency does not solve the client's complaint or does not provide any alternative accommodation, guest has the right to leave the advertised accommodation, and the Agency agrees at its own expense, to return his money back. The maximum compensation per complaint can amount to the cost of the service, and cannot include services already provided or the total amount of services. This excludes the right of passengers to be compensated for ideal damages. Customer waives the right to search any kind of material or non-material damage (such as bank charges for money transfer, phone costs, additional fuel costs, loss of time, stress, mental anguish ...).
If the Agency determines that the complaint is unfounded, it will not act to resolve the complaint. The client is able to accept this decision and in accordance with pre- agreed terms stay in rented accommodation or to require the agency to offer him alternative accommodation, which the guest is required to pay the full amount of the new service provider. Determined to stay in rented accommodation, the customer waives in advance, the right to any refund of the amount paid.
Customer waives the right to object to all the facts that are listed on the Agency's website, that he had not previously noticed, as well as to all the facts which have previously been warned by employees of the Agency. Customer waives the right to object on any other basis, especially the right to object to any adverse weather conditions, configuration of the beach, beach cleanliness, cleanliness and equipment destinations, cleanliness and sea temperature, and any other similar situations and events that may cause the customer dissatisfaction, and do not relate directly to the quality of the accommodation unit (e.g. local problems with water supply, sanitation problems, crowds, theft or damage to property, etc.). All information, data and images the agency has collected from the most reliable services. All the information, data and images are approved by the agency, but the agency is not liable for mistakes, omissions or delays in this or any other part of the web.
If the customer is not satisfied with the conditions, and leave the building and finds other accommodation, provided that the agency does not provide an opportunity to solve the cause of his discontent, or that he possibly can find alternative accommodation, can not request a refund or make a claim for compensation, regardless of the fact of whether his reasons were justified or not.
If the customer does not accept the decision of the agency, and wants to claim the money paid, he is not allowed to stay in the accommodations. No later than seven days after the date advertised for services the customer agrees to lodge a complaint in writing (e-mail, fax or post). Complaints received after the deadline or those that are incomplete (photos, information from reliable sources …) will not be taken into consideration.
The Agency shall issue a written decision to the duly submitted complaint within seven days of its receipt. The Agency may postpone the deadline for resolving objections to collect information and verify the complaint with the service provider for a maximum of 14 days.
Traveler and the agency will seek any disputes in contract be solved amicably, and otherwise, shall be subject to the discretion of the Municipal Court in Pula, and the applicable law will be the Croatian law.
These terms and conditions have been prepared in accordance with Croatian law. The original English version of these terms and conditions has been translated into other languages. The translated version is only an unofficial translation and it is not derived from any rights. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistencies and discrepancies between the English and any other version of these terms and conditions, the English version is applied in accordance with the law and is final. The English version is available on our website (if you choose the English language) or will be sent upon written request.